Munich’s Yoummday Lands €30M to Bring New Work Models into the World of Customer Services

Yoummday, the all-in-one solution for customer experience has just picked up €30 million to bring the new way of working into the world of customer services.

Armira Growth and Project A Ventures led the investment which raises yoummday’s company valuation to €250 million as the company seeks to expand to more markets

Founded in 2016, Munich-based Yoummday takes a completely different approach. Using a comprehensive technology platform, yoummday configures and controls a work@home operating system which gives customers access to more than 35.000 registered multilingual talents from over 65 countries worldwide. The platform automatically matches talents with customers when they fulfil the requirements profile for their project. Thus agents remain flexible and receive better payment whereas companies have access to the talent they need and manage all operating processes via yoummday’s technology.

 

Yoummday is committed to fair and reliable remuneration for its independent talents, freeing its customers on the other hand of inflexibility and high costs. Yoummday clients range from large DAX companies to established e-commerce players and young startups. In their virtual contacts centres, the platform connects talents with clients, takes care of quality assurance, the onboarding of new talents and provides additional training features

The growth funding round is going to be used to scale the company’s technology and expand the business internationally by acquiring traditional call centres in Europe and integrating them in the yoummday w@h OS platform. To that end, the startup has recently hired experienced portfolio and growth manager Claas van Delden to drive international expansion and M&A activities.