The National Communications Authority (NCA) has fined MTN Ghana for disobeying regulatory directives. The Mobile Network Operator failed to submit a report on its network challenges in response to NCA’s directive within 24 hours of receipt.
Y'ello! We're grateful for the feedback and comments. We've taken note of your issues and we're working around the clock to resolve them. #WeDey4U pic.twitter.com/yd52iMBKMm
— MTN Ghana (@MTNGhana) December 2, 2019
According to NCA’s press release, MTN Ghana will face the following penalties:
- A fine of GHC10,000.00 daily in accordance with Section N (7) of the Authority’s Schedule of Penalties for failure to submit the report by 4th December, 2019. It should be noted that this Pecuniary Penalty is a fine of GH¢10,000 for each day the infraction persists from 4th December to such time that MTN submits the report.
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- A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for challenges with billing inaccuracies regarding the purchase of their telecommunications service bundles.
- A fine of GHC50,000.00 in accordance with Section N (23) of the Authority’s gazetted Schedule of Penalties for failure to give notice as soon as possible to the Authority, all affected persons including subscribers for inaccessibility of MTN’s Customer Care lines.
Although MTN Ghana has begun compensating subscribers affected by its network challenges, the Mobile Network Operator is expected to pay the fines by the close of business today, Monday 9th 2019.
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