Estonia-based AI-powered customer service platform Klaus has raised €12 million in funding.
The Series A round was led by Acton Capital and backed by previous investors Icebreaker, Creandum, and Global Founders Capital.
The new round of funding will deepen Klaus’ core focus on product and engineering teams.
Founded in 2018, the AI-powered review automation platform enables the analysis and coverage of customer interactions for businesses.
The company claims to generate insights that are meaningful and can be relied on to bring radical service improvements to large and growing organizations struggling to maintain consistent service quality.
Recent features added to the platform include an AI-boosted customer satisfaction survey (CSAT) to improve insight into external feedback.
According to the company, Klaus is currently analyzing over two million conversations daily from its mostly enterprise-size customers.
The software also integrates with all the most popular contact center platforms, including Zendesk, Salesforce, and Intercom.
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