Berlin-based Parloa, a Conversational AI platform for automating omnichannel customer service has raised €20M in a Series A round of funding.
The round was led by Swedish investment firm EQT Ventures. Existing investors Amsterdam-based Newion and Munich-based Senovo also participated in this round.
Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa is an AI company that focuses on automating customer support with natural conversations that lessen annoyance and boost high-volume efficiency.
The company’s Contact Center AI platform leverages technology to extend natural-sounding customer conversations across all relevant support platforms, reducing time-to-resolution, and improving customer and staff experiences.
Additionally, Parloa’s AI can communicate in everyday English, come up with its own responses to queries, and solve issues caused by rigid, excessively scripted response systems.
This helps call center employees to be free from their tedious, repetitive tasks and enables them to concentrate on more demanding, high-touch, high-value interactions.
Parloa says that the funds will help the company to accelerate the expansion of its AI speech application internationally.
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