Dublin-based customer experience solution, EdgeTier is using AI to improve customer experience in call centers.
Its SaaS solution gives real-time insights into customer conversational data using natural language processing to monitor customer conversations across all channels, 24/7, in multilingual environments.
EdgeTier has raised €6 million in Series A funding which will lead to the creation of nearly 50 jobs, as it expands its team from 22 to 70, between Spain and Ireland, over the next two years. The round was led by Smedvig Capital and includes Episode 1 and Act Venture Capital.
The company will be hiring across product, commercial, and operations functions.
The company was founded in 2015 by Lynn, Dr. Bart Lehane, and Ciarán Tobin, and last year it says it saw 3.5X growth. It also counts Zendesk, Kustomer, Intercom, Salesforce, and LivePerson among its client roster.
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