London-based Chattermill, a unified customer intelligence platform, announced that it has raised €24M in a Series B round of funding led by Beringea.
New investor Blossom Street Ventures and existing investors DN Capital, Ventech, Runa Capital, btov Partners, and SVB also participated.
The UK company says it will use the funds to accelerate its continued organic expansion in the US and Europe, as well as its growing partner network worldwide.
Chattermill is also planning to use a part of the funds to grow its team across Engineering, Data, and Commercial functions.
Founded in 2015 by Mikhail Dubov and Dmitry Isupov, Chattermill enables businesses to unify their customer feedback (reviews, support tickets, conversations, and social media data) using deep learning artificial intelligence.
As a result, it helps understand customer experience data and provides businesses with actionable insights.
The world’s leading brands, including Amazon, Uber, H&M, and Zappos, use Chattermill every day to power their CX programs.
Since its initial raise of €7.6M Series A in 2020, Chattermill says it has doubled its team and hit 200 percent of its new business revenue and pipeline targets in Q1, 2022.
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