London-based Cordless, a software development company that provides a platform for customer support services, announced that it has raised €2.15M in a Seed round of funding.
The startup says it will use the funds to accelerate customer acquisition, product development and deepen integrations in the customer support ecosystem.
The investment was led by Fly Ventures with participation from Passion Capital, TrueSight, and Renaud Visage, co-founder of Eventbrite.
The startup was founded by two female founders, Luba Chudnovets and Irina Bednova, who met while establishing the Monzo bank.
When Monzo was experiencing exponential development, they focused on the issue of expanding customer assistance as a Head of Scaling Operations and a Technical Lead.
According to the founders, one of the key learnings that led to founding Cordless was that to build products that customers want to use, it is crucial to have a deep understanding of how customers feel and why they reach out for support.
For customer service teams, Cordless is a telephony tool with AI-driven chat intelligence. Phone client service fell behind as chatbots replaced text-based assistance. The Generative Pre-trained Transformer 3’s (GPT-3) strength is brought to the speech industry by cordless.
Cordless is made to identify conversational patterns, evaluate customer mood at scale, summarise conversations, and automatically categorize the complete number of calls with an aim of assisting businesses in improving their customer experience.
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