London-based SaaS startup Surfboard has raised about €4.8 million in funding for its collaborative planning tool.
The SaaS startup’s platform better connects teams through data to make work more human, reducing burnout and increasing scheduling flexibility.
Founded in 2021, Surfboard was developed to take companies into the modern age of workforce planning – getting rid of spreadsheets and creating a more sophisticated system.
The London-based startup has developed collaborative planning software that connects disparate systems and data with the aim to make work more human by reducing burnout and increasing scheduling flexibility to match how people want to work.
Surfboard simplifies things into a quick, seamless, and adaptable process on an intuitive, easy-to-use platform.
Within one week of using Surfboard, customers (which includes Bloom & Wild, Cuckoo Internet, Lick, Wolf & Badger, KatKin, and Hypervolt), have seen an 80% reduction in the time spent on scheduling and significant improvement in service levels.
The SaaS solution integrates into ticketing, chat, and telephony systems such as Aircall, Dixa, Intercom, Salesforce, and Zendesk.
It builds forecasts to work out how many people are required online and when they are needed.
Its robust forecasting model balances availability, skills, and fairness to build optimal support team schedules easily.
It also automatically pulls time-off information from HR systems such as Personio, Factorial, Bamboo, Hibob, and Google Calendar.
The funding will be used to accelerate product development, helping Surfboard achieve its mission of connecting support teams in a simpler, fairer, and smarter way to make work more human.
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