Proto, an artificial intelligence (AI) customer experience solutions provider based in Canada, has successfully completed a Series A funding round with a total of $5.6 million, led by Mucker Capital.
Yolo Investments, a current shareholder, took part in the round as well.
The business assists contact center operators, like the National Bank of Rwanda, Bank of Ghana, and Medical City Clinic, in automating native language client interactions. These operators are located everywhere from the Philippines to Zambia.
Due to a shortage of machine learning training materials, it can be particularly challenging for chatbots to comprehend regional languages like Cebuano, Kinyarwanda, and Twi.
Curtis Matlock, CEO of Proto, stated: “We feel it’s more crucial than ever for citizen engagement and customer experience to promote inclusion as a guiding principle in the midst of crises that have been particularly difficult on people in the emerging globe. Long wait times, unresolved problems, and limited language and channel support are being overcome in over a dozen emerging markets by Proto’s conversational AI installations for local languages.
With the use of chatbots that are driven by Proto’s in-house natural language processing (NLP) technology and nationwide, data-intensive deployments with regulators like central banks across 2000+ private sector entities, the company tackles this issue. Proto’s NLP engine, HermesAITM, has a special understanding of regional and mixed languages, like Taglish (a hybrid of Tagalog and English).
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