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Microsoft Partners With Tek Experts to Establish First Customer Service Centre in Africa

Tech Gist Africa by Tech Gist Africa
04/27/2018
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      …Sets to empower Nigerian Tech Entrepreneurs

Microsoft Nigeria has partnered with an IT support company, Tek Experts to establish a customer service and support centre in Nigeria. Tek Experts hopes to reduce the unemployment rate in Nigeria by training youths, leveraging their skills and providing great services to customers as it has done in its other centres around the world.

Tek Experts has created more than 5,000 jobs and helped thousands of people to build rewarding careers in places like Costa Rica, USA, Malta, Bulgaria, China and Vietnam.

During the grand opening of the centre in Lagos, The Country General Manager of Microsoft Nigeria, Akin Banuso, was quoted to have said; “We are excited that Nigeria will be the first country in Africa to host a global operation for Microsoft through our strategic partnership with Tek Experts. This is a unique opportunity for Nigeria’s youth to realise their potential and pursue a world-class technical career locally. This is in line with our mission of empowering every individual and organisation on the planet to achieve more.

“The opportunities this centre holds for Lagos, Nigeria, and Africa are huge and Tek Experts and Microsoft are happy to be the first to bring this to Nigeria. With an unemployment rate in double digits in Nigeria, the centre comes at a good time, as it will not only impact positively on technical skills development in Nigeria, it will also prove to be the first of many opportunities to bring technical jobs, with career growth, to the continent of Africa.

In his remarks, Tek Experts founder, Yaniv Natan, said; “We are delighted to collaborate with Microsoft in developing talents who will improve the technology landscape in Nigeria and leverage the skills and expertise of Nigerians to provide great levels of service to customers as we have done in other locations around the world. We are committed to investing in the region and the people, and to raising the profile of Nigeria as an exceptional location for technical talent.

“We are investing in state-of-the-art offices, in providing best-in-class training programmes and in developing the infrastructure that will provide exceptional services to our clients and exceptional careers for our employees,” says Natan.

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