Uber is famous for its customer satisfaction qualities. Considering they have rolled out different features that have launched features that enables quality assurance of their services to their customers.
The ride-hailing service launched driver care in South Africa in April 2019—a private health cover that caters to driver partners and their families. They also launched a tipping feature, a means for riders to tip their drivers at the end of the trip. They have now launched a new feature called ‘Uber Quiet Mode’.
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The feature is a premium feature that allows users to minimize conversations all through their trip. Users are given the option to choose between options like; “Quiet Preferred”, “happy to chat” or “No Preference” once they book a ride.
Although this service is only for riders in the US, Nigerians will be happy to access this feature. This is considering the fact that there have been a lot of cases of chatty drivers who constitute nuisance during their trip. One of such cases is the incident in December 2018, where an Uber driver exchanged words rudely with his rider because he didn’t receive greetings from her.
This feature will go a long way in curbing such nuisance.
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