England-based EvaluAgent, a Quality Assurance (QA) and Performance Improvement platform announced that it has raised $20M in a Series A round of funding from PeakSpan Capital.
As part of the round, Phil Dur, co-Founder and Managing Partner at PeakSpan, will join EvaluAgent’s board of directors.
EvaluAgent says it will use the funds to advance its Quality Assurance & Agent Improvement Platform Capabilities. It will also expand its fully-remote team and support customers in new and existing geographies.
Founded by Jaime Scott (CEO), Michelle Dinsmore (COO), and James Marscheider (CCO) in 2012, EvaluAgent‘s core consists of Quality Assurance and Auto-QA products, helping contact centers customize, execute, and analyze all interactions across all channels.
The company says its QA solution is complemented by WEM tools, which ensure sustained improvement among agent users.
The company says its Smartscore product, in addition to its full Auto-QA offering, empowers organizations to achieve 100 percent interaction coverage and streamline the QA process while keeping quality teams in full control.
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