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Uber Launches IRT Call-Back Line In All Sub-Saharan Cities

Tech Gist Africa by Tech Gist Africa
07/31/2018
in Africa News
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Uber Launches IRT Call-Back Line In All Sub-Saharan Cities
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Uber Driver – Photo Credit: disruptafrica.com

In its attempt to improve safety and security, Ride-hailing app, Uber has unveiled an Incident Response Team (IRT) call-back line. This provides riders with the ability to submit a ticket for a critical safety incident or accident through the app, including their contact number and a short description of the event. They then receive a call-back within a couple minutes from the Team.

Uber Uganda wrote in its blog, “We’re excited to announce the launch of a new Incident Response Team call-back line for safety-related matters.”

According to the communique, the feature has been added to all sub-Saharan cities where Uber operates. This will provide riders across the entire region with full-time access to Uber’s IRT team.


Also See: Emergency Taxi To Take On Uber And Taxify In South Africa


Uber recommends riders to always first use the national emergency line for their region in the event of a critical safety-related issue.

The launch of the new IRT call-back line is a firm confirmation of the company’s commitment to security. A rider can have access to a global network of customer support centers to provide 24/7 support for general queries all over the world which can be accessed through the app.

The introduction of this feature follows a driver safety policy that the ride-hailing firm put up to automatically log off drivers who have been working or logged on for 12 straight hours. This, it believes will ensure that the drivers take a rest while enhancing safety. The company currently operates in 15 African cities across 9 countries. With South Africa, Nigeria, and Kenya taking the bigger market share.

 

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